Priority Support Clients can purchase a defined set of maintenance hours that are applied to system maintenance and enhancements according to Client priorities.
Priority Support Clients benefit from a dedicated Support Team which ensures familiarity with Client systems and contributes to faster issue revolution, proactivity, and greater effectiveness.
Priority Support Clients receive continuous system enhancements by apportioning dedicated support hours to address feature and system improvements.
All Aezion hosted systems benefit from continuous health checks to ensure system availability and system performance adherence with design thresholds.
Aezion support include the following billing options:
All Aezion Clients have access to the Aezion Online Ticketing System. This ensures easy support requests, tracking, visibility and accountability for issue resolution.
All Aezion Clients receive professional, responsive support in response to service affecting issues as follows:
We are an intentional organization - we deliberately commit, act, observe and measure results, and adapt our efforts
to ensure we deliver on Our Values and Our Priorities. Our simple, time-proven process reflects this orientation.
Design is how it works. We invest the up-front effort to design low-TCO solutions that deliver value throughout the solution lifecycle.
Our agile, iterative approach leverages planned, frequent demos and learnings from each iteration to deliver exactly what Clients expect.
The Aezion Promise is: We get it right. Period. This means delivering what we promise. If we fall short, we make it right. Guaranteed.
We hold ourselves responsible for results throughout the lifetime of an Aezion project. This is the meaning of “Trusted Software A-Z.”
We are proud of the work we do, grateful for the satisfaction of helping our clients solve hard problems, and humbled by the trust we’ve accrued through our work.
70% of work derived from rescuing failed or failing IT projects
80% of projects result in repeat business or customer referrals