- Data Engineering
- Security & Surveillance
First Response Security
A patrol-based security company ensuring real-time, accountable property surveillance.
Client Success Story
First Response Security is a property surveillance company that assigns security officers to perform route-based patrols across residential and commercial sites. With a focus on accountability and client communication, the company needed a system that would track officer activity, automate shift workflows, and provide detailed, professional reports for property owners without excessive administrative effort.
Industry
Security & Surveillance
Technology Stack
- .NET 6
- HTML
- SCSS
- C#
- Javascript
- Jquery
- Micro Services
- Rest API
- SQL Server 2017
- MangoDB
- iOS
Key Success Points
- Developed a mobile app for officers to log patrols using NFC-based checkpoints across assigned properties.
- Automated professional reporting to property owners with detailed activity logs and real-time insights.
- Enabled multi-location shift assignments and flexible route management across varied patrol schedules.
- Replaced manual logs with digital clock-in, clock-out, break tracking, and event documentation.
Challenge
First Response Security relied on manual tools to assign patrol shifts and track guard performance. Officers recorded their activity on paper or loosely managed digital forms, which delayed reporting and lacked verification. The company struggled to validate if patrols were executed correctly or if incidents were properly reported to property owners.
They required a solution that would simplify shift management, confirm patrol completion, and allow guards to log events as they occurred. Additionally, the leadership wanted to eliminate the time-consuming effort of building reports manually while maintaining high standards of service transparency.
Solution
Aezion’s development team created a mobile patrol management system that officers use to scan NFC checkpoints, track their route completion, and log all activity during shifts. The system includes mobile clock-in/out, break tracking, and real-time data logging—all tied directly to each officer’s assigned route and patrol history.
Guards can submit incident reports or observations in-app, which are instantly stored and formatted for reporting. The system captures all key actions and timelines, automatically generating clean, detailed summaries for property owners. This eliminates repetitive admin work while maintaining clear documentation of First Response Security’s patrol performance.
Results
With Aezion’s solution, First Response Security has streamlined patrol oversight, improved incident reporting accuracy, and gained complete visibility into field operations. Officers now follow digital workflows that confirm presence, route completion, and event activity—building stronger accountability across shifts and teams.
For clients, automated reports now provide timely, detailed insights without needing to wait for manual updates. The increased transparency and faster reporting process has strengthened trust and improved satisfaction. Internally, the company handles more patrols with less administrative strain allowing First Response Security to grow without sacrificing operational clarity.