Application Support Services

With less support from previous developers, Launch27 product suite needed a support team who can not only take the ownership of the software support side of things, but also ensure that new client enhancements are taken and addressed, all while ensuring the costs are low, the eliminating the risk of losing existing business and staying profitbale


Supporting high availability system with latest technology needs high performance team

A high availability system needs a high available application support team round the clock to make sure of business as usual. Launch27 is no different. Originally, Launch27 was built by another development team and Aezion adapted this platform for continued application support and maintenance.

Growing needs from user base, a mandatory integration with a new payment gateway, multiple instances of mobile apps, Outdated frontend stack (Angular 1), relatively new programming language – Go Programming and dependency with Amazon AWS for various infrastructure needs – All the factors together have raised the expectations on the software development team to support this application. There was a definite need for a high performance team who can demonstrate technology expertise and leadership with end-to-end technology stack involved, a team that can ramp up support relatively quickly, a team that can scale the skills required almost instantly to align with needs of customers while still having a check on the cost variant.


Deploy high performance team to take care of immediate customer needs

Aezion invests heavily on building diversified workforce with technology expertise spanning across multiple spaces. This helped the team in adjusting to the context of the L27 application, understand the needs of the customer and Within a short period of time (about 1 month), Aezion support team has adapted to the core features of the application and the team was able to build required enhancements into the product, showing the return on investment soon after engaging the team.

The support team was able to finish the inetgration with new payment gateway by meeting the certification requirements posed by the gateway itself, all within a month of time and increased the revenue sales for the parent company instantly by 50%. With exterprise on Go, AWS Angular technologies, Aezion has successfully finished the discovery of all the custom mobile apps and created the project plan to rebuild them heavy on configuration in latest native IOS and Android with highly configurable solution.


Faster delivery and lower ramp-up times

Launch27 platform now is backed by a software development team that shows results faster, capable of supporting applications requiring multiple skillsets at the same time and yet stay within budget constraints.

Key Success Points

  • Faster turnaround times in addressing any issue.
  • Technical support available onsite making sure the issues are addressed within the business hours.
  • Ability to scale up team resources to address fluctuating demand and requests from clients.

Low-TCO Approach

iMed Biomedical recognized the significance and value of the Aezion low – Total Cost of Ownership development approach.

The project team invested the up-front effort required to architect and design a solution that delivered desired features in a reliable and easy to use application. I-Track Pro accrues value every day through productivity improvements and significantly reduced maintenance and support costs.

Project Life Cycle Cost Dynamics

Low-TCO Development Declining Costs

  • Initial Software Cost

  • Support & Mtce – Year 1

  • Support & Mtce – Year 2

  • Support & Mtce – Year 3

  • User Training

Conventional Development Escalating Costs

  • Initial Software Cost

  • Support & Mtce – Year 1

  • Support & Mtce – Year 2

  • Support & Mtce – Year 3

  • User Training

The Numbers

We are proud of the work we do, grateful for the satisfaction of helping our clients solve hard problems, and humbled by the trust we’ve accrued through our work.

  • 70% of work derived from rescuing failed or failing IT projects

  • 80% of projects result in repeat business or customer referrals